Return Policy

 

We offer easy exchanges and a 14 day hassle free return policy on new and unused items. After 14 days, a 10% restocking fee will apply.

To be eligible for an exchange/return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Customers are responsible for paying for return shipping costs. Shipping costs are non-refundable. 

Non-returnable items include:

* Gift cards

* Final sale items 

Returns from "Buy one get one" sales: The purchase of two items is what qualifies you for the discount during our "Buy One Get One" Sale. Accordingly, the discount will be deducted from the refund total if either item is returned. 

A return authorization number must be obtained prior to sending any item to us. This can be obtained by filling out the form below or by contacting us via email at info@americanwest.cc

Unauthorized returns will be denied and returned to sender. 

Exchanges

We offer easy exchanges! Once tracking has been provided and verified for your returned item, your exchange item will be shipped.

Refunds

After your return has been received and processed, a refund will be credited to the original method of payment. Please allow up to 14 days for processing.

Shipping

Shipping instructions will be provided with your assigned RA number.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.