The American West Guarantee

American West offers a Limited Lifetime Guarantee on all of its products. We manufacture all of our products to meet the highest quality standards and pride ourselves on excellent customer service. Each piece is handcrafted and due to the hand-crafted nature and the natural character of leather, imperfections are part of the unique charm of American West’s goods.


We will repair or replace any piece that fails due to manufacturer's defects for as long as you own your American West product. A copy of the sales receipt is required for warranty validation and service.


Our warranty does not cover normal wear and tear, improper care, negligence and the normal breakdown of natural materials over extended time and use.
Please consider this before returning your damaged item.

  1. This warranty does not cover products purchased through non-authorized American West dealers or purchased as irregular or used. The warranty is non-transferrable and covers only the original purchaser.
  2. Freight costs to our repair facility are the responsibility of the owner. Freight cost from our Repair facility back to the customer will be covered by American West.

*Items that have a manufacturer's defect within 30 days of purchase will be repaired or replaced at no cost to the owner and the freight will be paid by American West. (A copy of the receipt for the item is required to qualify for this exemption.)


International Shipping Costs
International customers, please call for shipping costs. Items will be shipped via USPS International. USA 954 785 3155.


Repairs and Returns

We do offer a repair and refurbishing service at a reasonable fee for any damage and wear not covered under the warranty. The cost of non-warranty repairs will vary according to the nature and the complexity of the repair and start at $25 minimum plus shipping. We will be happy to assess the product and provide you with an estimate before we service your item. Call our repair service department at 1.888.367.2383 to discuss your options and receive an RA number (Return Authorization number).


Items not considered as manufacturer’s defect

  • Normal wear and tear, including edges worn from day-to-day use
  • Natural discoloration of leather and leather softening from usage and age and exposure to heat and direct sunlight.
  • Rips, scratches, tears due to misuse.
  • Zipper teeth that are broken from misuse or improper force.
  • Linings that are worn, ripped, or stained.
  • Stains and spots on leather.
  • Damage from pets.
  • Damage to finish from improper conditioning and cleaning.
  • Hair that is sparse or has rubbed off.

When is an item repaired or replaced?


If your American West product fails due to a manufacturing or workmanship defect, American West's first consideration will be to repair the item. If we are unable to repair the item, we will replace it with the same item if it is still in our current line. If the item has been discontinued, we will offer you a credit for the original retail price (MSRP) of your item (as published in our catalog) towards a replacement item. Any difference in cost may be charged to your credit card. No monetary refunds are available.


Returns for Credit or Exchange


If you have purchased an American West item online from the www.AmericanWest.cc site and are not satisfied, please contact us. If purchased through another site or retail store contact them directly to inquire about their specific return policy. Please return your item to the online store or physical store you bought it through.


How to send in your repair
Please call 1.888.367.2383 to receive your RA (Return Authorization) number.
Please include the following with your item to be repaired:

  1. Complete the Repair Request Form below. Once you complete the form, you will receive a confirmation email, please PRINT your email and place in your package/box.
  2. Write the RETURN AUTHORIZATION NUMBER clearly on the outside of the package/box.
  3. Include copy of receipt/proof of purchase
Ship package to:
AMERICAN WEST (REPAIR SERVICE)
290 SW 12th Avenue #3
Pompano Beach, FL 33069
    Please note: To ensure your package arrives safely to our service department, it is best to use a shipping method that provides a tracking number and requires a signature upon delivery. American West is not responsible for items lost by the carrier. Allow 3 weeks before inquiring about the status of your repair. 1 888 367 2383

      Email Questions to: returns@americanwest.cc
       
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      If you're having trouble printing your Repair Request Form, click below to download a PDF form:

      Repair Request Form