We manufacture all of our products to meet the highest quality standards and pride ourselves on excellent customer service. Each piece is handcrafted and due to the hand-crafted nature and the natural character of leather, imperfections are part of the unique charm of American West’s goods.
Manufacture's defects will be a replacement or credit as approve thru a Return Merchandise Authorization.
A copy of the sales receipt is required for warranty validation and service.
Since we do not have a repairs option, we advise customers- that a local saddle or shoe repair shop is the best option.
Our warranty does not cover normal wear and tear, improper care, negligence and the normal breakdown of natural materials over extended time and use.
Please consider this before emailing about your damaged item.
Items not considered as manufacturer’s defect