We pride ourselves in offering the best in customer satisfaction. Under our Lifetime guarantee, if for any reason you are not satisfied with the workmanship of American West products, we will gladly repair or, if unable to repair, we will replace any item due to manufacturer's defect. If you have purchased an American West item on-line, please contact the retail site at which you purchased our product to inquire about their web store's specific return policy.

If you have purchased an American West item at a retail store, please return your item to the store and they will gladly complete the process for you with American West or you can call American West directly at 1.888.367.2383 and follow the procedure below.

To assure a swift and accurate return please follow this simple procedure:

1. Print the Repair Request form. Repair Request form

2. Call an American West Customer Representative at 1-888-367-2383 or send an e-mail (please make sure to include your name, address and brief description of the concern in any email correspondence) to returns@AmericanWest.cc and request a Return Authorization Number (RA#). Be sure to include your return authorization number as this will help you keep track of your return.

3. Box the item to be repaired with the 1) Completed Repair Request form 2) a copy of the Proof of purchase or store receipt and 3) a check for shipping and handling. *see rates below

4. Write the Return Authorization Number on the outside of the box. PLEASE NOTE: We cannot accept items without a Return Authorization Number. Any shipment without a Return Authorization Number will be returned to you.

5. We suggest you send the item via an insured and traceable method such as Fed-Ex, DHL, UPS or USPS. Please do not send any packages C.O.D., as we will not accept product returns shipped C.O.D.

6. Ship to: AMERICAN WEST
Attn: RETURNS DEPT.
290 SW 12TH AVE, #3
POMPANO BEACH, FL 33069

7. *The following nominal fee will be charged for return shipping and handling on all direct to
consumer replacements. Please include a check or money order for the appropriate amount,
alternately we do accept all major credit cards.

• Small leather goods, Wallets, Cell phone Cases etc...............................	$ 6.00
• Handbags and Picture Frames...............................................................	$ 8.50
• Luggage, Briefcases and Pillows..........................................................	$12.50

Once received, the defective piece will be evaluated for repair or replacement. We make every attempt to process returns and replacements as quickly as possible. However, the entire process may take 3-4 weeks. Please allow at least two weeks from the date you ship your return before inquiring on your return status. American West reserves the right to exclude any damage caused by negligence and/or normal wear and tear. All guarantees are extended to the original owner only.

290 SW 12th Avenue, Pompano Beach, FL 33069 1.888.367.2383 Fax 1.866.773.2573