To view the complete American West Return Policy please click here: Return Policy

How can I purchase American West leather products?

We do not sell directly to consumers, but we do have over 2000 active partners that carry American West products throughout the USA and Canada. If you would like to find a store in your area that carries American West, please use the Store Locator on our web site and type in your zip code or city name. If you need more help locating a store, please Contact Us, and we will be happy to direct you to your nearest American West retailer.

You may also visit one of our dealers that have partnered with us to sell American West products online that are linked to our web site. Buy Online.

How are the tooling patterns made in the leather?

All of our tooling patterns are created by individual craftsmen using mallets and small tooling dies to create their intricate artwork on the leather. Each tooled product is the culmination of thousands of individual die strikes. Unlike die pressed patterns, small inconsistencies and changes are the proof of our artisans at work.

Are American West Accessories Sterling Silver?

Buckle sets, conchos and other silver hardware items are cast in solid brass or zinc, and then lavishly dipped in sterling silver. Since silver has a natural tendency to tarnish and scratch, we add a protective layer of lacquer to assist in retarding this occurrence.

How do I clean my American West leather product?

Leather:Please remember, leather is a natural product. Colors and textures may change with use. Like your own delicate skin, your leather accessory will benefit from regular cleaning and conditioning. Please test any cleaning and conditioning product in an inconspicuous area first to test the color changes that may occur to natural leathers.

Cleaning suggestions : You may use leather cleaner (found at local leather/shoe repair shops) to wipe away dust and debris.

Conditioning Suggestions : You may use a leather lotion (found at any local leather/shoe repair shops), apply liberally with a soft cloth, let dry and gently buff with a clean soft cloth.

Some marks may be removed from natural leather bags by using a diluted solution of lemon juice.

Please note that many types of stains and marks are untreatable. This includes, but is not limited to, stains caused by: ink, cosmetics, food stains, oils, body / hand moisturizers, hand sanitizing cleansers or perfumes. However, many oil-based marks will disappear with time as the leather uses the oils as moisturizer.

Silver Hardware : Silver ornaments are cast in solid brass or zinc and then lavishly dipped in sterling silver. Since silver has a natural tendency to tarnish (oxidize) and scratch, we add a protective layer of lacquer to assist in retarding this typical occurrence.

Cleaning suggestions: To clean your silver ornaments, simply buff with a clean, soft cloth. Never use any silver cleaners, jewelry cleaners, or chemicals (this includes jewelry cloths treated with chemical solutions).

What is American West’s customer information policy? American West does not sell personal information, including e-mail addresses, to any outside company or third party. If at any time you would like us to delete your registration information from our database, please feel free to contact us. Please be sure to include your email address and full name.

Where can I order Day Planner and Contact Organizer refills? American West agendas are a standard size and can be purchased at any stationery store. They can also be ordered on-line at www.calendarrefills.net or by using the reorder sheet found in the back of your agenda.